As an internet privacy & security service provider, we make sure your privacy is our primary concern, and we will be 100% transparent with our users. We believe the relationship between the users and us is built on trust, and trust is built on the truth. To offer better clarity for you, let's start with three points:
We do not log how you utilize VPN connection, which means we do not see the applications, service or websites you use personally while connected to our Service nor do we store them.
We do not store your original IP address which means we can not share it to anyone no matter what happened.
We will not sell, use, or disclose any personal data to third parties not mentioned in this Privacy for any purpose.
Data Collected, How & Why
Such as registration date, email address (only if you choose to sign up with a email), subscription status (only if you make the purchase) and social media account (only if you share X-VPN on the social media);
This data is automatically collected during actions including registration, purchase & sharing. It is strictly used for the user-support purpose.
VPN USAGE DATA
Such as the server you connected, connection time stamp, choice of the protocol, network type and error report;
This data is automatically collected during VPN connection and is used for troubleshooting & VPN service optimization only.
Such as your device information, app version, data usage and geographics(only city-level)
This data is automatically collected when you open and use X-VPN and it helps us to better understand our users and product planning, to further improve the user experience and user satisfaction.
Such as payment method, transaction ID (or reference ID) and timestamp;
This data is automatically collected by us when you make a purchase and is used for user support and troubleshooting only. Virtually, more information including geolocation, cardholder last name and last four digits of the Credit card may be collected independently by a third party payment platform which is separated from our internal system.
Defense data: when you try to sign in or sign up on our site, we may collect your original IP address which is deleted automatically in 5 minutes to prevent Brute force. We can not see the IP address or download it during that period.
Analysis data: such as sites visited via our servers from all users, it is anonymous aggregated data mixed from our tens of millions users which is non-identifying. we do not attribute any website visit or app usage to any specific user.
We retain essential data such as ACCOUNT DATA, STATUS DATA and PAYMENT DATA to maintain the Service, unless you request a deletion. Besides, VPN USAGE DATA will be kept for 96 HOURS for the purpose of user-support and then automatically erased from our system permanently after that period.
We store our users' information on servers within the EU while we are a Hong Kong company. Though most of the calculations are automatically done in the cloud, we may need to access users' data remotely when necessary (e.g., when user support is required). Hong Kong does not meet the EU's standard of Adequacy decision of data protection, but we do make sure the data security of our users.
We are committed to protecting our users’ personal data as we have various technical and organizational measures in places to ensure, e.g., our system will erase the user's original IP addresses automatically if any, and only our authorized employees have the access to the data.
We'll not disclose your information unless in response to law enforcement requests when the Service is being used contrary to these Terms and applicable laws. Apart from this, we may share the data with our affiliates to upgrade the Service if necessary.
Please keep in mind that we do not keep logs of your original IP address or your personal online activities, we can not share it to anyone in any situations accordingly.
Some third parties may be able to collect certain information from you independently from us including third-party payment platforms, analytics-tool providers or advertisers. You can find the information of such third parties listed here, as updated from time to time:
Paymentwall, PayPal, GiftCards, ADVcash, CoinPayments, Adjust, Google Analytics, GCM, AdMob, Applovin, Mopub, Vungle, Fabric, ironSource, InMobi, StartApp, etc.
We use the following cookies to help us provide better services on our websites
Session cookies: These cookies store your preference, logins on our site to provide you a fluid experience and will be erased when the you close your browser.
Google Analytics: The tool uses a series of cookies to collect information and generate a report on website usage statistics, but does not disclose any personally identifiable information.
You may change your browser or devices’ setting to disable or refuse certain cookies on our site. Please note that disables certain cookies may result in inaccessibility of our services on the websites.
You have the right to access, rectification, erasure, portability, restrict processing, and right to object to processing
. If you would like to exercise any of your rights, just contact us at our email: [email protected]
(Please note that we may need one month or longer to respond). In case of violation of your rights, you have the right to lodge a complaint to the competent supervisory authority.
we do not log information from children under 13 intentionally as the Service is not direct to anyone under the age of 13. DO NOT USE the Service if you are not of legal age. If we have found any personal data of a child under 13, we will delete it. If you believe we might have any information like that, please email us at: [email protected]
We reserve the right to revise this Policy, and we will generally notify all users of any material changes by a notice within X-VPN app. Continued use of the Service will be deemed as acceptance of such changes.